We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address(s) provided by support.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
We cannot refund based on the following:
1. Order Delivered
TrippleExpress will not offer a refund or resend if the tracking info shows ‘order delivered.’2. Package Unclaimed
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.3. Tracking Information Alert
TrippleExpress will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
- Incorrect/insufficient Address
- Refused Package
- Customs Clearance
- Non-Existing Number
- Unknown Recipient
We also can not accept any unreasonable disputes, or refunds based on the following but not limited to:
a. The product description is not real.
b. The buyer doesn't like the item(s)
c. Products smell unusual.
d. The buyer ordered the wrong item(s) or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
Cases that TrippleExpress makes refunds:
1. Damaged Products
If the arrived product is damaged, EPROLO offers a full refund or replacement.2. Incorrect or Missing Products
Tripple Express has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product
- Product with the wrong color, size, etc
- Product with a missing component
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.3. Products Out of Stock
We offer a full refund if the product is out of stock. We will notify you and make the refund or replacement.
4. Products Unable to Ship
We offer a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
5. Delayed Orders
A full refund will be granted if the order delays. It will be counted from the date that the package leaves our supplier's warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
- For orders shipped to the USA, European countries, New Zealand, Canada, we will refund if the total shipping time more than 30 days.
- For orders shipped to South America, Middle East, India, Africa, we will refund if the total shipping time more than 60 days.
- Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, We will not refund you.
6. Cancel Orders
We offer a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:
- POD orders: We will not refund you for the product is customized.
- Orders with Branding Project: Orders with Branding Project cannot be canceled after 48 hours of payment.
7. Missing Packages
We will offer a full refund if the package is missing during the delivery.
8. Other Conditions
We offer a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don't support refunds.