Shipping Policy

1. Shipping Location

All products are shipped from our China & US warehouses.

2. Shipping Guarantee

We provide a shipping guarantee for our customers. If we miss the delivery date (usually between 12-15 days), we offer a full refund.

We will offer a full refund if the order is delayed. It will be counted from the date that the package leaves our warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Please note that:

  1. For orders shipped to the USA, European countries, New Zealand, Canada, we will refund if the total shipping time is more than 25 days.
  2. For orders shipped to South America, Middle East, India, Africa, we will refund if the total shipping time is more than 40 days.
  3. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, we will not refund you.

You can check the delivery date on this page as a reference. The date is counted from the time a tracking number is created.

Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details. 

Terms and Conditions of Shipping Guarantee 

Your order should meet the following conditions for a shipping guarantee refund:

  • Your shipping option is the one displayed on the product page.
  • Your products are eligible for delivery.
  • The shipping address is correct and eligible.

The guarantee does not apply if the following circumstances exist.

  • We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.
  • We will not refund if the package is shipped to the following countries:

Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.

3. Shipping Method

Netherlands Post and Singapore Post support worldwide delivery.

UK Express:

All UK packages will be shipped by UK Express by default.

US Express:

US Express can only deliver to the U.S(Military base not included) by USPS. 

CA Express:

CA Express will ship to Canada only by Canada Post.

AU Express:

AU Express will ship to Australia only by Australia Post.

4. Delivery Time

US Express: Average delivery time is 10-14 days (2 weeks)

CA Express : Average delivery time is 10-14 days. (2 weeks)

AU Express : Average delivery time is 10-14 days. (2 weeks)

UK Express: Average delivery time is 10-14 days. (2 weeks)

Note: In the busy season, there may be 3-5 days delay.